Return Policy
Thank you for shopping at Gathakad. We want to ensure your complete satisfaction with your purchase. If you are not entirely satisfied with your order, we're here to help.
Eligibility for Returns
To be eligible for a return, please make sure that:
- The item is unused and in the same condition as when you received it.
- The item is in its original packaging, with all tags and labels intact.
- You have the original proof of purchase, such as an order number or receipt.
Return Process
To be eligible for a return, please make sure that:
- Contact our customer support team within 14 days of receiving your order to request a return authorization.
- Provide your order details and a clear explanation of the reason for your return.
- Our customer support team will review your request and provide you with further instructions, including the return shipping address.
- Package the item securely, preferably in the original packaging, and ship it back to us using a trackable shipping method. Please ensure that you cover the return shipping costs, unless the return is due to our error.
- Once we receive the returned item and verify its condition, we will process your return.
Refunds
Upon successful receipt and inspection of the returned item, we will process your refund within 5 business days. The refund will be issued in the original form of payment used during the purchase, unless otherwise specified. Please note that the original shipping charges, if applicable, are non-refundable.
Exchanges
If you wish to exchange an item for a different size, color, or variant, please follow the return process outlined above. Once we receive your returned item, we will process a refund as per our refund policy and you can place a new order for the desired item.
Non-Returnable Items
Certain items are not eligible for return due to hygiene reasons, copyright restrictions, or other factors. These items include but are not limited to:
- [List of non-returnable items]
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team immediately. We will assist you in resolving the issue by providing a replacement, arranging a repair, or issuing a refund, depending on the circumstances.
Cancellations
If you need to cancel your order, please contact us as soon as possible. We will make every effort to accommodate your request, but once the order has been shipped, it cannot be canceled. In such cases, you may initiate a return following the steps outlined above.